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Help Center
Step-by-step guides for buying, selling, live shows, shipping, payments, trades, and your account.
Buying
- How buying works on Get VaultedMarketplace listings, live shows, wallet setup, and secure checkout.
- Set up your Vault WalletAdd payment and shipping before you bid or checkout.
- Buy Now on marketplace listingsComplete secure checkout on a listing in The Vault.
- Bid on marketplace auctionsPlace bids, set a max bid, and win with secure checkout.
- Start a layaway purchaseReserve eligible $500+ items with a deposit and pay over time.
- Track your ordersFind marketplace and live purchases, tracking, and receipts.
Selling
- Become an approved sellerComplete seller setup to unlock Seller HQ and go live.
- Seller obligations (what you must do)Listing accuracy, shipping, live rules, layaway, payouts, and enforcement.
- Seller Studio and Seller HQ overviewInventory, events, fulfillment, and revenue in one place.
- Create a marketplace listingPhotos, pricing, shipping, authentication, and publish.
- Schedule a Vault EventCreate live shows, breaks, and recurring schedules.
- Run a live show (Command Center)Queue, pin items, auctions, Buy Now, and break spots.
- Fulfill orders and print labelsCreate Shippo labels, ship on time, and handle exceptions.
- Connect Stripe payoutsLink your bank, understand payout timing, and view revenue.
Live Shows
- Join a live roomDiscover shows, enter as guest or signed-in buyer, and follow chat.
- Bid in live auctionsHold to bid, max bids, and winning checkout.
- Buy Now during live showsFixed-price drops while an item is active.
- PYT and PYD break spotsPick Your Team and Pick Your Division self-serve checkout.
- Random team and division spotsRandom PYT/PYD assignments and wheel reveals.
- Live Wallet during a showFix payment or shipping without leaving the room.
- Live giveawaysEnter giveaways and claim prizes during shows.
Marketplace Listings
Shipping
- Add and verify your shipping addressAutocomplete, verification, and carrier-ready formatting.
- Shipping rates at checkoutFlat rate vs live carrier quotes for buyers.
- Set your seller ship-from addressRequired for labels, quotes, and tax calculation.
- Print labels and trackingBuyer tracking view and seller label workflow.
- Shipping delays and exceptionsWhat fulfillment "exception" means and what to do.
Payments & Payouts
Trades
Disputes
- When to dispute vs request a refundPick the right path — it depends on how you bought.
- Open a dispute (Trade Center)Evidence, timelines, and what happens next for trades.
- Request a cancel or refundBuyer cancel/refund (and live return) requests from order detail.
- Escalate to Get Vaulted supportAfter refund denial or urgent platform issues.
Account
Trust & Safety
- Vault Verified and seller trust signalsWhat our badges and seller stats mean — and don’t mean.
- Seller ratings and reviewsWhat buyer feedback tools exist today.
- Report a user or listingIn-app reporting for policy violations, fraud, and live show issues.
- Community GuidelinesRules for buyers, sellers, hosts, and live conduct on Get Vaulted.
- Block and follow usersCurate your network and hide unwanted interactions.
Still need help?
Email us at support@shopgetvaulted.com with your name, account email, order/trade/show details if available, and a short description of the issue.