Use the Cancel & refund panel on order detail when it appears.
Marketplace (Buy Now / offer):
- Request cancel before the seller ships or creates a Get Vaulted label.
- The seller approves or declines. On approval, you receive a full refund of the amount charged (item + shipping + tax).
- Cancel is blocked once a Get Vaulted label exists or the package has shipped.
Live show (Vault Events):
- Cancel before ship, or request a return within 2 days of delivery confirmation for a shipping defect (photos may be required).
On web:
- My Account → Orders → order detail.
- Open Cancel & refund and submit your request.
- Seller approves, denies, or messages you.
On mobile:
- Buyer order detail → Cancel & refund section when available.
- Follow prompts matching web policy.
If approved:
- Refund returns to original payment method per Stripe timing.
If denied:
- Read the seller's reason.
- Escalate to Get Vaulted support from the refund panel if you disagree and have evidence.