Get Vaulted currently uses two different badges — read what each one actually means before you rely on it:
- "Vault Verified" (seller badge) reflects the seller's account standing and payout history on Get Vaulted (an internal performance tier). It is not an authentication of any specific item.
- "Vault Pick" (listing badge) is a featured/editorial flag a seller can apply to their own listing. It is not an authentication or grading claim.
Get Vaulted does not currently run a per-item authentication program. If a listing shows a third-party grading claim (PSA, BGS, SGC, etc.), that claim comes from the seller — check that the grade and cert number in the description match what's shown in the photos before you buy.
If an item doesn't match its description after delivery:
- Document the item with photos immediately.
- For a live-show order, use the in-app refund/return request within 2 days of delivery.
- For a marketplace order, message the seller first, then contact support@shopgetvaulted.com if it isn't resolved. (Pre-ship cancel is available in-app before a Get Vaulted label is created — see Disputes.)
- Do not alter graded slabs before support review when disputes involve grading claims.