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Trust & Safety

Community Guidelines

Rules for buyers, sellers, hosts, and live conduct on Get Vaulted.

Community Guidelines define acceptable behavior for everyone on Get Vaulted — buyers, sellers, hosts, and moderators. They work together with our Terms of Service.

Be respectful:

  • No harassment, hate speech, threats, doxing, spam, or impersonation.
  • Keep live chat and messages appropriate for a public marketplace.

Buy honestly:

  • Bid and buy only when you intend to pay; keep Vault Wallet ready in live rooms.
  • Use accurate shipping info; do not abuse chargebacks or disputes.
  • Never request off-platform payment.

Sell and list honestly:

  • Authentic items with accurate photos, condition, and grading claims.
  • Ship on time using platform labels when provided.
  • Do not ship layaway until paid in full.
  • Full seller rules: Terms of Service → Seller Responsibility.

Live shows and breaks:

  • Disclose PYT, PYD, random spots, Cards/Helmets format, and pricing before selling.
  • No false guaranteed-hit claims; honor sold spots and live wins.
  • Breaks involve disclosed risk — low-value outcomes are not fraud when rules were clear.

Auctions, trades, layaway:

  • No shill bidding or manipulation.
  • Honor accepted trades and layaway reservations.
  • No off-platform deals to evade fees.

Payments:

  • Use Get Vaulted checkout and live wallet only unless we authorize otherwise in writing.

Prohibited:

  • Counterfeits, stolen goods, illegal items, scams, hate, sexual content involving minors.

Enforcement: Warnings, content removal, live bans, payout holds, suspension, or permanent removal depending on severity.

Report violations from profiles, listings, live rooms, chat, or orders. See Reporting & Safety in Settings or shopgetvaulted.com/reporting-safety.

Full guidelines: Settings → Community Guidelines (mobile) or /community-guidelines (web).

Still need help?

Email support@shopgetvaulted.com with your account email and order or trade ID if this article did not resolve your issue.

Contact Support