Seller obligations (what you must do)

Account setup you must maintain:

1. Complete seller setup and Stripe Connect payouts — keep bank and tax info current.
2. Keep a verified ship-from address on file — labels and quotes fail without it.
3. Fix Seller HQ readiness warnings before publishing or going live.

Listing and authenticity:

• •Describe condition, flaws, and inclusions honestly — use real photos of the item sold.
• •Grading and Vault Verified claims must match what you ship (slab serials, labels, etc.).
• •Set accurate handling time, shipping method, and package weight used for rate quotes.
• •Disclose break format, spot type (PYT, PYD, random), and Cards vs Helmets before selling live.

Fulfillment:

1. Ship paid orders within your stated handling time.
2. Ship the exact item described — no substitutions without buyer consent.
3. Use platform label flows when provided; do not move buyers off-platform to evade fees or protections.
4. Package collectibles securely and ensure tracking scans update for buyers.
5. Never ship layaway orders until paid in full.

Live shows:

• •Honor sold spots, winning bids, and Buy Now purchases.
• •State break rules and randomization clearly before taking money.
• •Fulfill live sales with the same shipping standards as marketplace orders.
• •Honor giveaways and promotions according to in-room rules.

Customer service and disputes:

• •Respond to buyers and refund requests promptly.
• •Cooperate with Get Vaulted investigations — provide tracking and photos when asked.
• •Do not ask buyers to pay off-platform or cancel orders to bypass checkout.

Fees and payouts:

• •Platform and payment fees apply as disclosed at listing or checkout.
• •Payouts may be delayed for delivery confirmation, chargebacks, fraud review, or policy holds.
• •You are responsible for chargebacks and processor penalties tied to your sales.