The in-app dispute tool applies to Trade Center (escrow-protected) trades. Marketplace and live-show orders use the refund/return tools described in "When to dispute vs request a refund" instead.
Open from mobile or web:
- Trade detail → Open dispute.
- Choose reason category.
- Describe the issue clearly with dates and facts.
- Attach photos if available (damage, wrong item, empty package, etc.).
- Submit — status shows on the dispute detail timeline.
What to expect:
- Your trade partner may respond with their evidence.
- Get Vaulted reviews both sides under marketplace policies.
- Outcomes may include a refund of your side of the trade, partial resolution, or denial with explanation.
Tips:
- Keep packaging photos for shipping damage claims.
- Continue polite messaging with your trade partner — disputes are separate from chat.