Escalation sends your case to Get Vaulted support with order context.
When to escalate:
- Refund request denied and you have strong evidence (tracking, photos, misrepresentation).
- Payment charged twice or checkout error with bank charge.
- Safety issue in live chat or marketplace.
How to escalate:
- Web: Refund panel → Escalate to support (includes order ID).
- Mobile: Contact Support with category Order issue and paste order ID in reference field.
Include in your message:
- Order or trade ID
- Account email
- Short factual summary and what resolution you need
- Screenshots or tracking links
Response time is typically 1–2 business days by email at support@shopgetvaulted.com.